Refund policy
Return and Refund Policy
We want you to be happy with your purchase from Arcana Curio. If you are not completely satisfied, we offer a 30-day return policy.
Returns
You have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging when applicable.
- You must provide proof of purchase.
To start a return, contact us at:
Please do not send items back before receiving return instructions from us. Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error on our part.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at info@arcanacurio.store.
Please include:
- Your order number
- A description of the issue
- Photos or videos showing the problem
We will review the issue and work with you to provide an appropriate resolution, which may include a replacement or refund.
Non-Returnable Items
Certain products cannot be returned, including:
- Opened personal care or hygiene products
- Custom or personalized products
- Gift cards
- Clearance or final sale items
If you are unsure whether your item qualifies for a return, please contact us before submitting your request.
Exchanges
We currently do not offer direct exchanges. The fastest way to receive a different item is to return your original purchase (if eligible) and place a new order.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5-10 business days for your bank or payment provider to process the refund.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.